Patricia Mackenzie - Management Consultant
Patricia Mackenzie joined EMB in 2006 from Amarilis Services, her own retail start-up company, where she was the sole director. Prior to this, Patricia worked as a management consultant for over 10 years. She has led major performance improvement and change management programmes in the UK and in Europe, improving the operational effectiveness of her clients. Her sector experience includes financial services, retail, information, transport, manufacturing and utilities.
Patricia also worked as New Product Development Manager for CPP Group Plc., the credit card specialist, where she designed and implemented a new product evaluation process to assess the commercial viability of current pipeline ideas. She was also responsible for overseeing the development of a new product, Identity Protection Plan, developing strategic partnerships with organisations such as Experian and CIFAS.
Patricia has a Business and Accounting degree from Universidad del Pacifico in Peru and an MBA from the Universidad Autonoma de Madrid in Spain.
Examples of main projects include:
- Conducted the operational risk assessment of a Lloyd’s syndicate ICA, reviewing the risk register and the quantification of operational risk, comparing them against EMB’s good market practice and Lloyd’s guidance.
- Operational effectiveness review carried out for a leading broker-based insurance company in the UK, prior to this business being acquired by what is now the largest UK insurer. The review helped to identify potential for synergies and areas for improvement.
- Conducted a cost/benefit analysis of the business centres of a financial institution in Ireland, as the initial element of a major rationalisation process. The project established the priorities for the work needed and identified opportunities for both cost reduction and benefit improvement.
- Project managed a significant change programme for the Customer Services area of a mortgage provider in the UK. The project covered all customer service areas including call centre and central administration unit, developing a comprehensive Management Information System, streamlining core processes and reducing operating costs.
- Budgeting and operational costs review for a major steel manufacturer in the UK, identifying key cost drivers and conducting an assessment of their processes with the view to identifying inefficiencies and unnecessary costs.
- Comprehensive operational review of a major utilities company in South America, identifying significant areas for improvement in their core areas i.e. billing, collections, maintenance and fraud prevention.
- Assessment of the effectiveness of the supply chain of a leading telecoms organisation in the UK.
- Project management of the design and implementation of a MI system for the sales department of a global information company in Germany
- Project management of the design and implementation of a performance management system for a leading information company in Spain and Greece.
